Why Local Businesses Still Need SEO in 2025

Even in the Age of ChatGPT and AI Search
It’s no secret—ChatGPT, Perplexity, and other AI tools are changing the way people find information. You can ask ChatGPT a complex question and get a coherent answer in seconds. In many ways, it feels faster, easier, and less cluttered than a traditional Google search.
So you might wonder:
“If AI tools are replacing Google for general queries, does local SEO still matter?”
The short answer: More than ever.
Here’s why—and what agencies need to understand when advising local businesses in 2025 and beyond.
1. ChatGPT Is Great for Answers—Not Local Action
When users ask ChatGPT for advice, it’s typically informational—they want definitions, summaries, or comparisons.
But when someone is searching for a roofer in Manchester, a dentist open on Saturday, or a pizza place
near me, they aren’t looking for a paragraph—they’re looking to
act.
Search engines like Google and Bing still dominate when it comes to commercial intent and local decision-making.
Why? Because they’re designed for
real-time, location-based, action-oriented queries.
2. SEO Drives Local Visibility in the Moments That Matter
When someone Googles:
- “best auto repair near me”
- “coffee shops open now”
- “emergency plumber in Salem MA”
They’re not looking for an article or a chatbot—they’re looking for a local solution, and here’s the kicker:
AI tools like ChatGPT don’t crawl the real-time web the same way Google does.
They don’t access up-to-date business hours, proximity, Google reviews, or your updated map pin.
But SEO? - SEO plugs your business into that ecosystem.
Local SEO ensures your business shows up in:
- Google Maps
- The Local Pack
- Voice search
- Mobile searches
- ‘Near Me’ queries
And yes, even in some AI-assisted search results.
3. Search Engines Are Still Gatekeepers to Local Discovery
Even with AI rising, Google is still the first stop for 80%+ of commercial and local queries.
That means if your client’s business isn’t ranking on page one—or worse, not even showing up in the map pack—they're invisible to high-intent buyers.
In a world where attention spans are short and competition is fierce, visibility = viability.
4. AI Relies on SEO-Optimized Content to Train Itself
Here’s the ironic twist:
The reason ChatGPT gives such great answers?
Because it was trained on billions of optimized web pages—including your SEO content.
Without SEO-focused websites, Google Business listings, schema markup, and blog content, AI tools wouldn’t have anything accurate to summarize.
That means your local SEO strategy doesn’t compete with AI—it powers it.
5. SEO Delivers More Than Rankings—It Builds Trust
SEO isn’t just about keywords anymore. It’s about the complete experience:
- Fast-loading websites (Core Web Vitals)
- Schema for rich snippets
- Consistent NAP (Name, Address, Phone) across directories
- User-friendly content that builds topical authority
- High-quality backlinks that signal trust
When done right, SEO builds your client’s reputation online—something AI tools can’t fabricate or fake.
6. SEO Is Measurable, Scalable, and Localized
You can track clicks from Google Maps, measure CTR from organic listings, and optimize based on GSC data.
AI tools? Not so much. You don’t get analytics from ChatGPT.
SEO gives local businesses:
- Control over how they appear
- Insights into how people are searching
- Opportunities to expand into nearby service areas
- Scalable results that compound over time
So, The Bottom Line: AI May Answer Questions, But SEO Drives Local Action
AI tools like ChatGPT are phenomenal for content, learning, and even ideation—but they don’t replace local search behavior.
If you’re a digital agency working with small businesses, SEO isn’t just still relevant—it’s essential.
Because when someone’s roof is leaking, their kid has a toothache, or they need a latte within five minutes…
They’re not asking ChatGPT. They’re Googling. - Agree?

